Exchange and/or returns conditions
If once the purchase is received the customer is not satisfied, Mango allows them to exchange the size of the item purchased or return it, within 30 days, counting from the dispatch date, as long as the garment has not been used or is not damaged. Consequently, Mango cannot accept exchanges or returns of used or damaged items (except in the case of flaws). For reasons of hygiene, underwear and swimwear items are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must remain intact.
For reasons of hygiene, earrings cannot be exchanged or returned.
It is not possible to change one model for another: it is only possible to exchange it for a different size. To exchange one item for another, you must follow the refund procedure and make a new purchase.
All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.
If you do not have said delivery note when making the exchange or return, you can download the returns form by accessing the order page (in My purchases in the My account section) at Mangooutlet.com.
Mango shall not owe any liability to the customer when the product contained in the parcel returned by the customer is incorrect. Notwithstanding the above, in cases where the customer erroneously sends a product different to the one stated in the order and it is possible to process the collection of the item, the customer must organise its return and cover the corresponding costs of said collection.
Items containing flammable substances (such as perfumes, body mists, etc.) can only be returned with a hazardous goods label and in their original packaging. Fragrances, candles, and other cosmetics must be returned in their original sealed packaging.
Postal exchanges and/or returns
Exchanging a garment for another size or returning a garment is also possible by post, at the following address:
MANGO OUTLET RETURNS
C/ Torre de Cellers, s/n
Pol. Ind. Can Volart Naves Industriales 7 y 8
08150 Parets del Vallès
Barcelona (España)
In such cases, Mango recommends sending the return by registered mail with acknowledgement of receipt.
The postage expenses of items being exchanged or returned shall be borne by the customer and under no circumstances will Mango accept returns sent carriage due.
Returns and exchanges will not be accepted in Mango or Mango Outlet stores.
Right of withdrawal
The customer has the right to withdraw from the present contract within 14 calendar days without any need to give reasons.
The withdrawal period expires 14 calendar days from the date of purchase. The right of withdrawal does not apply to underwear whose safety seal has been broken after dispatch.
To exercise the right to withdraw, you must notify us of your decision to withdraw from the contract through an unequivocal declaration (for example, a letter or e-mail message):
Post
MANGO OUTLET
Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-solità i Plegamans
Barcelona (Spain)
Telephone
+34 93 860 24 24
e-mail
contact@mangooutlet.com
We remind you that you should not provide your card details via e-mail or social media. For more information, click here.
Customers can use the following standard form, although this is not obligatory.
To comply with the withdrawal deadline, the notification in which you exercise your right to withdrawal simply needs to be sent before the corresponding deadline expires.
Consequences of withdrawal
In the case of withdrawal, we will refund the customer all the payments received after purchase, including the delivery expenses (with the exception of additional expenses arising from a decision by the customer to choose a delivery mode other than the least expensive ordinary delivery we offer) without undue delay and in all cases within 14 days of the date on which we are notified of the decision to withdraw from the present contract. We will process said refund using the same payment method used by the customer in the initial transaction, unless the customer has expressly stated otherwise. Under no circumstances will the customer incur any expense as a consequence of the refund.
We may withhold the refund until the goods have been received, or until the customer has presented evidence of their return, whichever condition occurs first.
The customer must return or deliver the goods directly without any undue delay and within 14 days of the date on which we are notified of the decision to withdraw from the contract. The deadline will be deemed complied with if the goods are returned before expiry of said deadline.
In order to proceed with the return of goods, customers can use the postal return service which Mango places at their disposal, for which the customer will have to pay an additional sum.
For more information on the return conditions, please consult the Exchanges and returns section.