Terms and conditions

Mango offers you an online purchasing service which allows you to purchase a selection of the items available at our stores from your computer. You can also benefit from promotions, gifts and exclusive offers.

Below, we invite you to review the general conditions of sale which regulate the purchase of Mango products via this Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact our Customer Services department.

The following conditions regulate the sale of products featured on this Webpage by the company:

PUNTO FA, S.L. (hereinafter, “Mango”)

Calle Mercaders 9-11

Pol. Ind. Riera de Caldes

C.P. 08184 Palau-solità i Plegamans

Barcelona (Spain)

Registered at Mercantile Register of Barcelona under Volume 11195, Folio 156, Sheet 167948 and with VAT Number HR 76982174256.

Availability of the service

Please make sure that you are over 18 before placing an order on Mangooutlet.com.

The products offered are distributed in the following countries: Andorra, Austria, Belgium, Bulgaria, Channel Islands, Croatia, Cyprus (south), Czech Republic, Denmark, Estonia, Finland, France (continental), Germany, Greece, Hungary, Ireland, Italy (except San Marino, Libigno, Campione, Italian waters of Lake Lugano), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Sweden, Switzerland, Turkey, United Kingdom, and the United States.

Physical persons resident outside these countries may only benefit from the online purchasing service of this webpage if the delivery address of the order is located in one of the above countries or territories.

Purchase guarantee

The items offered on this Webpage are a selection of products from the Women’s, Men’s, Children’s, Babies', Swimwear, Sport & Intimates and Violeta by Mango collections and meet the same quality requirements and guarantee as the products on sale at MANGO Group stores.

Each product features the following details:

Name of the article

Photo of the article

Description of the article

Available sizes and colours*

Composition

Wash and care instructions

Price (in the corresponding currency)

*Mango has made every effort to display the colours of the items as realistically as possible. However, the colour of the garments that appear on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, Mango cannot guarantee that the colours that appear on your monitor are a true representation of the actual colours.

Special offers, promotions or discounts will be valid until the indicated date or while stocks last.

Similarly, Mango makes every effort to ensure that the information contained on its website is complete, accurate and correct. In the event of any error, Mango will proceed to correct it immediately.

Purchase procedure

1. Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.
2. The shopping basket contains the reference of the selected item, its name, size, colour and price in the corresponding country (including taxes). The quoted price does not include transport costs, which will vary according to the delivery method selected.
3. To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with our Privacy Policy. Users may, at any moment, access the personal details they have provided and information on the orders they have placed. Mango reminds users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased. Furthermore, wherever expressly requested by users, they will receive information and publications relative to the MANGO Group by post and/or SMS.
4. Once the order has been completed, and before the order is confirmed, the user will be provided with an itemised summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the 'Confirm payment' button.
   
   Purchases may be paid for using a credit or debit card (Visa, Visa Electron and MasterCard) or Cash on delivery. Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Once the transaction has been confirmed, the order number will be displayed on the webpage, allowing users to track the order from their computer at any moment.

An automated order confirmation e-mail will also be sent to the address indicated by the user with acknowledgement of receipt, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, Mango advises the user to contact Customer Services. Similarly, an e-mail will be sent to the user confirming that the product has been dispatched.

Availability of products

All orders are subject to the products being available. If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, Mango will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.

Right not to accept an order

Mango may cancel or refuse to accept any confirmed order on the following grounds:

1. In the event of a technical and/or typing error in the prices or other details of products contained on the webpage when the order was placed.
2. Due to a lack of availability, as described in point 3.4.
3. When the security systems indicate that the order may be fraudulent.
4.  When there are reasons to indicate that the user is a minor.
5.  If Mango was unable to deliver the order to the address provided.

Mango will fully reimburse any sums that have been paid.

Payment and currency

The prices on this Webpage are quoted in HRK.

Mango allows users the option to select the destination country before placing their order, so that they can see the prices with the corresponding taxes included. If the customer subsequently modifies the delivery address and the destination country, the prices displayed in the final summary of the order may vary.

Taxes

In accordance with the current legislation, the sales will be subject to VAT, applying the current rate of VAT in the Member State in which the goods are delivered.

According to the legislation, when the purchaser is liable for VAT in an EU Member State, it may be possible to apply the “reverse charge” mechanism subject to fulfilment of the requirements established in the legislation. In this case, the transaction will be exempt if the customer applies the “reverse charge” mechanism.

Invoicing

The customer expressly consents to the issue of the invoice in electronic format. If the customer wishes to receive a paper invoice, they can request this at any time by contacting our Customer Service.

Payment methods

Mango only accepts payment by credit or debit card (Visa, Visa Electron and MasterCard).

Payment by credit or debit card

Mango accepts payments for purchases made via its Website with the following credit or debit cards: Visa, Visa Electron and MasterCard.

For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Cash on delivery

Mango accepts payment on delivery. The customer must pay the order amount on reception of their order.

Payment security

In order to offer maximum security in the payment system, Mango uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa and MasterCard, Mango only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa and MasterCard SecureCode logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorisation for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected. We also have the GeoTrust SSL safety certificate for online transactions.

As a complementary measure to the ‘Secure payment’ system, and in order to collaborate in the prevention of Internet fraud, Mango reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.

Purchase limit

Mango does not permit the purchase of Mango products for subsequent resale. Consequently, it is not possible to make purchases for an amount that exceeds Kn 8,500, or for more than 40 items. Customers who wish to make purchases in excess of said amount or quantity for purposes other than resale should contact Customer Services, where they will be informed of the various options for making the desired purchase.

Delivery of items purchased at Mangooutlet.com will be carried out via an international courier company and delivered in approximately 4 to 7 working days. Delivery is free for orders over Kn 350, and charged at Kn 60 in the case of orders below this amount.

In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

Orders can be tracked via the Mangooutlet.com Webpage, indicating the location of the goods at each moment until final reception.

The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will be calculated every time an item is added to the shopping basket, and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered.

Orders cannot be delivered to military bases or PO boxes.

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.

Exchange and/or returns conditions

If once the purchase is received the customer is not satisfied, Mango allows them to exchange the size of the item purchased or return it, within 30 days, counting from the dispatch date, as long as the garment has not been used or is not damaged. Consequently, Mango cannot accept exchanges or returns of used or damaged items (except in the case of flaws). For reasons of hygiene, underwear and swimwear items are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must remain intact.

For reasons of hygiene, earrings cannot be exchanged or returned.

It is not possible to change one model for another: it is only possible to exchange it for a different size. To exchange one item for another, you must follow the refund procedure and make a new purchase.

All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.

If you do not have said delivery note when making the exchange or return, you can download the returns form by accessing the order page (in My purchases in the My account section) at Mangooutlet.com.

Mango shall not owe any liability to the customer when the product contained in the parcel returned by the customer is incorrect. Notwithstanding the above, in cases where the customer erroneously sends a product different to the one stated in the order and it is possible to process the collection of the item, the customer must organise its return and cover the corresponding costs of said collection.

Postal exchanges and/or returns

Exchanging a garment for another size or returning a garment is also possible by post, at the following address:

MANGO OUTLET RETURNS

C/ Torre de Cellers, s/n

Pol. Ind. Can Volart Naves Industriales 7 y 8

08150 Parets del Vallès

Barcelona (España)

In such cases, Mango recommends sending the return by registered mail with acknowledgement of receipt.

The postage expenses of items being exchanged or returned shall be borne by the customer and under no circumstances will Mango accept returns sent carriage due.

Returns and exchanges will not be accepted in Mango or Mango Outlet stores.

Right of withdrawal

The customer has the right to withdraw from the present contract within 14 calendar days without any need to give reasons.

The withdrawal period expires 14 calendar days from the date of purchase. The right of withdrawal does not apply to underwear whose safety seal has been broken after dispatch.

To exercise the right to withdraw, you must notify us of your decision to withdraw from the contract through an unequivocal declaration (for example, a letter or e-mail message):

Post

MANGO OUTLET

Dpto. de Atención al Cliente

Calle Mercaders 9-11

Pol. Ind. Riera de Caldes

C.P. 08184 Palau-solità i Plegamans 

Barcelona (Spain)

Telephone

+34 93 860 24 24

e-mail

contact@mangooutlet.com

We remind you that you should not provide your card details via e-mail or social media. For more information, click here.

Customers can use the following standard form, although this is not obligatory.

To comply with the withdrawal deadline, the notification in which you exercise your right to withdrawal simply needs to be sent before the corresponding deadline expires.

Consequences of withdrawal

In the case of withdrawal, we will refund the customer all the payments received after purchase, including the delivery expenses (with the exception of additional expenses arising from a decision by the customer to choose a delivery mode other than the least expensive ordinary delivery we offer) without undue delay and in all cases within 14 days of the date on which we are notified of the decision to withdraw from the present contract. We will process said refund using the same payment method used by the customer in the initial transaction, unless the customer has expressly stated otherwise. Under no circumstances will the customer incur any expense as a consequence of the refund.

We may withhold the refund until the goods have been received, or until the customer has presented evidence of their return, whichever condition occurs first.

The customer must return or deliver the goods directly without any undue delay and within 14 days of the date on which we are notified of the decision to withdraw from the contract. The deadline will be deemed complied with if the goods are returned before expiry of said deadline.

In order to proceed with the return of goods, customers can use the postal return service which Mango places at their disposal, for which the customer will have to pay an additional sum.

For more information on the return conditions, please consult the Exchanges and returns section.

The details provided by customers during the registration process shall be used by Mango solely for the purpose of processing the orders and simplifying the browsing and purchasing process on the Webpage. In addition, whenever expressly agreed by the customer, Mango will provide information on its lookbooks and exclusive offers by e-mail.

Mango guarantees that any details provided by customers will not be shared with third party individuals or companies outside the MANGO Group.

Your personal details will be treated in accordance with Organic Law 15/1995, of 13 December, on the Protection of Personal Data. For more information, please consult our Privacy Policy.

Customers may exercise their rights of access, rectification, cancellation and opposition regarding the data provided at any moment in My details in the My Account section of our website, by e-mail or by post to the following address:

MANGO OUTLET

Dpto. de Atención al Cliente

Calle Mercaders 9-11

Pol. Ind. Riera de Caldes

C.P. 08184 Palau-solità i Plegamans 

Barcelona (Spain)

To customers who make purchases as consumers, Mango offers warranties on the products marketed through the Website/Application for any non-conformities regarding the same that become apparent within a period of three (3) years from delivery of the product.

In the absence of proof to the contrary, it shall be presumed that any non-conformities that become apparent within two (2) years of delivery of the product already existed when the product was delivered.

Consequently, if any of the products do not conform to the contract, the customer should notify Mango by any of the communication methods set out below.

For any queries or suggestions, you may contact Mango by e-mail or by post at the following address:

MANGO 

Dpto. de Atención al Cliente

Calle Mercaders 9-11

Pol. Ind. Riera de Caldes

C.P. 08184 Palau-solità i Plegamans 

Barcelona (Spain)

E-mail : contact@mangooutlet.com

The Customer Services telephone number is: +34 93 860 24 24. The office hours are Monday to Friday from 9am to 9pm (international call).

We inform you that the European Commission provides an online platform for resolving legal disputes, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their claims via the aforementioned online platform for resolving legal disputes.

We remind you that you should not provide your card details via e-mail, fax or social networks. For more information, click here.