How and when will I receive my refund?

As soon as we receive the returned goods, we'll send you an email to confirm. You'll receive your refund within 3 to 12 working days, depending on your bank, to the same payment method you used to purchase.

Remember, for returns by post, you will be responsible for the postage costs.

Need more help?

Contact our chatbot 24/7. If you don't find the answer to your query, you can receive personalised help from one of our agents, Monday to Friday, 8 a.m. to 7:30 p.m. or Saturdays from 8 a.m. to 4:30 p.m.

If you prefer, we also offer these other means of .