Exchanges and returns

Latest version: 22/02/2023

Online purchases

Postal return

You have up to 30 days from the date of dispatch of your order to exchange your item for another size or request a refund by post:

1. Prepare your parcel enclosing the delivery note

Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.

If you cannot find it, go to My purchases in the My Account section, select your order and print out the ‘Returns Note’. If you still have not registered, go to My purchases section and enter your e-mail address and order number.

2. Attach the returns label in a visible area on the parcel

On the delivery note you will see a label with the return address, which you should attach to your parcel.

If you cannot find it in your parcel, send it to the following address:

SEKO Logistics
c/o MANGO OUTLET RETURNS
Engager 10
2605 Brøndby
Denmark

3. Send the item

Visit any courier service and send your parcel. Alternatively, and for greater security, send it by registered mail or with acknowledgement of receipt.

Please note that Mango will not be responsible for the cost of returning products and will not accept cash-on-delivery.

The change of size or refund will be processed 7 to 12 working days after we receive your parcel at our warehouse.

Exchanges

If you prefer another size, you can request it at the time of return. To do this, indicate the item you wish to modify and the new size on the delivery note.

If the size in question is not available, we will refund the amount of the garment.

If you wish to replace the garment with another model or colour, you will have to return the item and place a new order.

Personalised garments and accessories cannot be exchanged or returned.

Returns Conditions

When making exchanges and returns, please bear in mind that:

Any items returned must be in the same condition in which you received them.
For reasons of hygiene, panties, thongs and culottes are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must be conserved.
For reasons of hygiene, earrings cannot be exchanged or returned.
When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of postal returns, Mango will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

Right of withdrawal

Customers in the European Union have 14 calendar days, from the reception of their order, to exercise their right to cancel their Mango Outlet purchase.

If you wish to exercise your right to withdrawal, you should notify us by letter or using this withdrawal form which you should send via e-mail or by post:

MANGO OUTLET
Dpto. de Atención al Cliente
Calle Mercaders 9-11
Pol. Ind. Riera de Caldes
C.P. 08184 Palau-Solità i Plegamans
Barcelona (Spain)

Tel.: (+34) 93 860 24 24 (international call)
E-mail: contact@mangooutlet.com

We remind you that you should not provide your card details via e-mail or social media.. For more information, click here.

After notifying your intention to exercise your right of withdrawal from the order, you will have an additional 14 days to return it.

You can return your item by post.

If you have received underwear garments fitted with a safety seal, please bear in mind that you will not be able to exercise your right of withdrawal once the safety seal has been removed.

Refunds

Once we have checked the condition of the returned items, we will send you an e-mail to inform you about the refund of your order. Remember, the refund will be made via the same payment method used to purchase the item and depending on your bank, this can vary from 3 to 12 working days from when we receive your return in our warehouses.

If you have received a defective item or the wrong item and decide to return it by post, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the corresponding postage and return expenses.

Please note that the postage expenses will be reimbursed after the items are reimbursed.